Privacy Policy for RandBax

1. Introduction

Welcome to RandBax (“RandBax”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes how we collect, use, store, and protect your information when you use the RandBax mobile application, website, and related services (collectively, the “Service”).

By accessing or using RandBax, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, password, and profile details.
• Delivery & Errand Details: Pickup and drop-off addresses, descriptions of errands, order notes, and instructions.
• Payment Information: Payment method details (handled securely by third-party payment partners; RandBax does not store card numbers).
• Support Messages: Any information you provide through customer support or feedback channels.

2.2 Information We Collect Automatically

• Device Information: Device type, operating system, browser type, IP address.
• Usage Information: App activity, features accessed, date and time of use, pages viewed.
• Location Information:
• Precise location when the app is in use to match you with vendors/runners and track errands.
• Approximate background location (only when essential for ongoing deliveries — you’ll be asked for permission).

2.3 Information From Third Parties

Payment processors, identity verification partners, or analytics providers may share relevant data with us.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the RandBax platform
• Process orders, connect you with vendors and runners, and enable real-time tracking
• Facilitate payments and send receipts
• Send notifications regarding order progress, account activity, or updates
• Improve safety, verify identities, and prevent fraud
• Offer customer support
• Personalize your user experience
• Comply with legal and regulatory requirements

4. How We Share Your Information

We may share your information with:

4.1 Vendors & Runners

To fulfill your errands and deliveries, we share essential details such as pickup/drop-off locations, order notes, and contact information.

4.2 Third-Party Service Providers

Including:

• Payment processors
• Cloud hosting platforms
• Analytics tools
• Verification and security services

These parties are contractually obligated to protect your data.

4.3 Legal Authorities

We may disclose information if required to:

• Comply with the law
• Respond to lawful requests
• Protect the safety and rights of RandBax, its users, or the public

4.4 Business Transfers

If RandBax undergoes a merger, acquisition, or asset sale, your information may be transferred.

5. Cookies & Tracking Technologies

RandBax may use cookies, tokens, and similar technologies to:

• Keep you logged in
• Improve app performance
• Understand usage patterns
• Personalize features

You may manage cookies through your device or browser settings.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including encryption, access controls, and secure servers. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Choices & Rights

Depending on your region, you may have the right to:

• Access your personal data
• Update or correct your information
• Delete your account
• Withdraw consent (e.g., for location access)
• Opt-out of marketing communications

You can manage most settings directly within the app.

8. Children’s Privacy

RandBax is not intended for individuals under 18. We do not knowingly collect data from minors.

9. International Data Transfers

If you access RandBax outside Nigeria, your data may be transferred to and processed in Nigeria or other jurisdictions with different data protection standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the app or website, and your continued use indicates acceptance.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

RandBax
Email: hello@randbax.com
Phone: +2348138197465
Address: 19 khadijat Quadri street, Lagos